menu icon
logo

How can we help you?

search icon
1. What is Escrowright?
Escrowright is a trusted escrow service provider that ensures safe and secure online transactions between buyers and sellers.
2. How does Escrowright work?
Escrowright acts as a neutral third party, holding the funds until both the buyer and seller fulfill their obligations. Once both parties are satisfied, the funds are released.
3. Why should I use Escrowright for my transactions?
Using Escrowright provides security and peace of mind by ensuring that the funds are only released when both parties are satisfied with the transaction.
4. Is Escrowright safe to use?
Yes, Escrowright is designed to provide maximum security for both buyers and sellers. Our systems are highly secure, and we follow strict protocols to protect your funds.
5. What types of transactions can Escrowright handle?
Escrowright can handle various types of transactions as a middeman party, including ecommerce purchases, real estate deals, business transactions, and more.
6. How do I start a transaction with Escrowright?
To start a transaction, simply sign up on our website, initiate a new transaction, and follow the step-by-step instructions provided.
7. What fees does Escrowright charge?
Our fees vary depending on the transaction amount and type with a maximum transaction charge of 1.5%.
8. How long does the escrow process take?
The duration of the escrow process depends on the specific terms of the transaction and Typically, how long it takes the seller to deliver and the buyer to receive the product ordered.
9. Can I track the status of my transaction?
Yes, you can track the status of your transaction in real-time through your Escrowright account dashboard.
10. How can I ensure that I am not scammed by a fraudulent buyer?
Escrowright provides a guarantee against fraud and non-payment. You don't make deliveries until you receive notification confirming buyer deposit into our escrow. That way you only deliver items that are sure to be paid for.
11. What happens if there's a dispute between the buyer and seller?
If a dispute arises, Escrowright provides a dispute resolution process to help both parties reach an agreement. Our team will work with you to resolve the issue fairly.
12. How do I contact Escrowright for support?
You can contact our support team through our website's contact form, email, or phone. Our customer service representatives are available to assist you.
13. What is the process for opening a dispute on Escrowright?
To open a dispute on Escrowright, you must provide a detailed explanation of the issue and any supporting evidence. Escrowright will then work with both parties to find a resolution.
14. How long does it take for Escrowright to resolve a dispute?
The time it takes to resolve a dispute on Escrowright depends on the complexity of the issue and the responsiveness of the parties involved.
15. Is my personal information safe with Escrowright?
Yes, we prioritize your privacy and use advanced encryption methods to ensure your personal information is secure.
16. Can Escrowright handle international transactions?
Yes, Escrowright supports international transactions, making it easy to trade safely across borders. However, be aware that additional fees and regulations may apply for international transactions.
17. What payment methods does Escrowright accept?
Escrowright accepts various payment methods, including bank transfers, credit/debit cards, and USSD code.
18. How do I close my Escrowright account?
If you wish to close your Escrowright account, please contact our support team, and they will guide you through the process.
19. Can I cancel a transaction once it has started?
Yes, you can request to cancel a transaction. Both parties must agree to the cancellation, and the funds will be returned accordingly.
20. What is the maximum amount that can be held in escrow?
Escrowright can handle transactions of varying sizes. Please refer to our terms and conditions or contact our support team for information on maximum transaction limits.
21. What documents are required to start an escrow transaction?
The required documents depend on the type of transaction. Generally, you will need a valid ID, and any contractual agreements related to the transaction.
22. Does Escrowright offer any guarantees?
While Escrowright ensures the security of the escrow process, the actual transaction terms are agreed upon by the buyer and seller. We facilitate safe transactions but do not guarantee the quality of goods or services.
23. Can I use Escrowright for digital product transactions?
Yes, Escrowright can be used for digital product transactions, ensuring the buyer receives the product as described before releasing funds to the seller.
24. What if the seller does not deliver the product or service as agreed?
If the seller fails to deliver as agreed, the buyer can raise a dispute, and Escrowright will mediate to resolve the issue fairly.
25. How does Escrowright protect against fraud?
Escrowright uses advanced security measures, including identity verification and transaction monitoring, to protect against fraud and ensure safe transactions.
26. Are there any additional services Escrowright offers?
Yes, Escrowright offers additional services such as transaction consulting, custom escrow solutions for businesses.
27. How does Escrowright handle refunds?
If a transaction is canceled or a dispute is resolved in favor of a refund, Escrowright processes the refund according to the agreed terms, ensuring a smooth and secure return of funds.
28. Can I change the terms of the transaction after it has started?
Any changes to the transaction terms must be agreed upon by both parties and updated within the Escrowright system on dispute section. Contact our support team for assistance with modifying transaction terms.

Cant find your question?

Talk to one of our customer service center